Terms & conditions of business and use
If you want to buy from our web site you can only do so on the following terms and conditions, and by placing your order through the web site you are agreeing to be bound by them.

1
Our Commitment is your guarantee

1.1
Quality - If you buy any of our wine and you don't like a bottle, we will credit your account for the full amount for that particular bottle. If you have bought a case or more of a particular wine, then we will refund the all of that wine, including delivery, as soon as we have collected the rest of the wine from you, provided, of course, you have only opened ONE bottle of the wine.

1.2
Delivery - Delivery cost depends on the quantity of wine ordered and includes most locations in the UK mainland. Charges are shown at the top of this page.

Please call for a price for delivery to anywhere else in the UK including the Scottish Highlands and Islands, Northern Ireland, The Isle of Man, The Scilly Isles and the Channel Islands. (Postcodes: AB, BT, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, TR, ZE).

Our Couriers (XDP) normally deliver Monday to Friday, between 9am and 5pm. If you are not there the driver will leave a card for you.
We offer a 2-3 day delivery service from the date the order has been processed and dispatched (excluding weekends). We will inform you by e mail of the likely delivery date whenever possible.

1.3
Availability - Wine is an agricultural product and runs out from time to time. If any wines are unavailable, we will notify you before we take any payment and despatch your order.

1.4
Customer satisfaction - if you are dissatisfied with our performance in any way, please email us immediately. We aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours of receipt of your email (excluding weekends). We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to sales@davenportvineyards.co.uk

2
Prices and payment

2.1
All prices are quoted in pounds sterling. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional and will be added to your bill before you confirm your order.

2.2
We accept payment by Visa, MasterCard, Maestro, JCB and Cheque (made payable Davenport Vineyards). Please note our website does not accept cheques as a method of payment, however you are able to pay by cheque if ordering in writing or by telephone.

3
Age restriction

3.1
We won't sell wine to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old.

3.2
If you are buying a case of wine as a gift - the recipient must also be over 18 years old.

3.3
If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.

3.4
Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.

4
Security

4.1
If you are nervous about shopping on the web, we provide the option for you to pay by cheque when ordering by telephone or in writing. If you choose to pay by this method, please be aware that we cannot deliver your wine until we have received your payment and it has cleared through the banking system. As a guide, it will take
at least 7 days for your wine to arrive using this method.

We use a secure e.commerce server with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.

5
Data Protection

5.1
By providing your details to Davenport Vineyards on our web site, you consent to Davenport Vineyards maintaining, recording, holding and using the information you give Davenport Vineyards at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998. Davenport Vineyards does not have access to your payment card details during the order processing or at any time.

5.2
Your personal details will only be passed to another company or third party where this is necessary for the purposes of processing your request. From time to time, Davenport Vineyards may email you details of products, unless you have informed Davenport Vineyards by email that you do not want your personal details to be used for this purpose. You can email us at sales@davenportvineyards.co.uk with Unsubscribe in the subject line. Other than as stated in this policy, we will never disclose information about you to any third party.

6
Order Confirmation

6.1
When you place an order on the Davenport Vineyards web site using a credit card, you will automatically receive an email detailing the order you have placed. Please be aware that this is NOT a confirmation of our accepting your order. You will receive a second email from sales@davenportvineyards.co.uk confirming that your order has been completed and paid for. A contract will only exist when this email has been generated. This allows us to carry out an off-line check to confirm, where possible the authorised use of your credit card and to confirm stock availability before recording the transaction with your card centre. You should recieve this second confirmation email within 48 hours of placing your order (excluding weekends). You should receive a third email stating that your order has been shipped and will be delivered by our courier within 2/3 working days. Where possible a delivery date will be given.

7
Cancellations

7.1
You may cancel your order for any reason whatsoever within 7 working days from the date you receive your wine, provided all of the bottles are unopened and intact.

7.2
You must notify us by email on sales@davenportvineyards.co.uk.

7.3
We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation once the wine has been collected by our carrier, returned to our warehouse and inspected by us.

7.4
Unfortunately, we are unable to reimburse the delivery and collection charges when you have exercised your right to cancel your order.

8
Returns

8.1
If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify our sales office by email or telephone within 24hrs and we will replace any damaged wine or refund you the cost.

8.2
You should ensure that all bottles are carefully inspected on delivery, as we will not consider any claims for breakages of our wines unless the breakage is stated on the delivery documentation.

8.3
Nothing in this clause shall affect your statutory rights as a consumer.

9
Warranties

9.1
We warrant that the wines will be of satisfactory quality and fit for their general purpose. Given the distinct nature of wine, do remember that their maturation is a variable process and some wines may no longer be at their peak at their time of consumption. Should this be the case, it will not amount to a breach of warranty.

9.2
Other than as stated elsewhere in these terms and conditions, all warranties, conditions, terms and undertakings, expressed or implied, whether by statute, common law, custom, trade usage, course of dealings or otherwise in respect of the goods and services provided by us hereunder are hereby excluded to the fullest extent permitted by law. Nothing in this Agreement shall affect your statutory rights as a consumer.

10
Limitation of liability

10.1
Except in the case of death or personal injury due to negligence or fraudulent misrepresentation for which no limit shall apply the limitation of our liability to you for direct loss or other loss within the reasonable contemplation of the parties at the time of your order will be limited to £2,500 in respect of any one event or series of connected events.

10.2
Davenport Vineyards shall not be responsible to you for any indirect consequential or economic or special loss or damage whatsoever or for any loss of business, loss of contracts, loss of profits or use, any deletion, corruption, destruction or loss or removal of data, loss of goodwill or loss of reputation or any financial loss.

11 General

11.1
We shall not be liable for any delay in or for failure to perform obligations if that delay or failure is caused by circumstances beyond our control such as, but without limitation, any strike, lock-out or other form of industrial action, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or Act of God, difficulty or increased expense in obtaining staff, materials, goods or raw materials, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

11.2
This Agreement does not confer or purport to confer on any third party any benefit or any right to enforce any term of this Agreement.

11.3
We reserve the right to modify these terms and conditions at any time and in any way.

11.4
The sale of the goods takes place only when specific goods are appropriated to the contract.

11.5
These terms and conditions shall be subject to English law and the exclusive jurisdiction of the Courts of England and Wales. Here are our details should you want to contact us:

Davenport Vineyards,
Limney Farm,
Castle Hill,
Rotherfield
East Sussex TN6 3RR

e mail: sales@davenportvineyards.co.uk
Updated June 2014
Delivery charges:
1 to 3 bottles - £ 9.55
4 to 5 bottles - £ 5.85
6 to 8 bottles - £ 4.50
9 - 11 bottles - £ 2.70
12 bottles or more - free delivery
DAVENPORT VINEYARDS
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